| QDF plans | Lifeline | Foundation | Alignment |
|---|---|---|---|
| Plan intent Defines what Fruition is responsible for owning after the QDF is live. | Keep QDF alive | Keep QDF running | Keep QDF correct as business changes |
| Price / QDF / Month (Billed Annually) Monthly cost per QDF, billed annually. | $290 / Month | $790 / Month | $1,890 / Month |
| Operational oversight What Fruition checks proactively without waiting for a ticket. | NO (reactive only) | Monthly runtime check + alert handling | Bi-Monthly runtime and data/output correctness check + alert handling |
| Incident acknowledgement Maximum time to confirm and start handling a reported issue. | Up to 3 business days this is for testing | Up to 1 business day | Next business day |
| Issue resolution scope What Fruition fixes when an issue occurs: execution | Best effort | Fix execution failures only | Fix execution failures and incorrect outputs |
| Bug & failure fixes Fixes for errors that stop the QDF from running. | Yes | Yes | Yes |
| Third-party API / platform breaking changes Coverage for changes introduced by external | NO | Up to 1 / quarter | Up to 2 / quarter |
| SOP-based adjustments Changes driven by updates to how the business operates. | Up to 1 / month | Execution-aligned only, up to 3 / month | Meaning-aligned based on SOP evolution, up to 6 / month |
| Attribute / mapping updates Changes to existing fields and how they map between systems. | Up to 1 / month | Up to 4 / month | Up to 10 / month |
| Trigger or outcome refinements Changes to what starts the QDF or what actions it produces. | NO | Up to 1 / month | Up to 4 / month |
| Cross-team coordination support Whether multiple teams can rely on the same QDF and its outputs. | NO | Up to 1 dependency (handoff only) | Up to 3 dependencies (shared data meaning) |
| QDF-to-QDF dependency handling Whether one QDF can safely depend on another QDF’s output. | NO | NO | Up to 2 dependencies |
| Communication channels How you interact with Fruition at this support level. | Support ticket | Everything in Basic + Slack channel | Everything in Foundation + dedicated PM |
| Urgent response Optional faster response during business hours. | NO | NO | Available (Add-On) |
| After-hours / White-Glove Optional support outside standard business hours. | NO | NO | Available (Add-On) |
$290/ month
This page applies only to QDF-level support. QDF support is designed for companies running individual automation flows, whether those flows connect two systems directly or use flow-level CDHS capabilities as part of the logic.
If your company runs CDHS as a shared operating layer across multiple flows, teams, or departments, QDF support is not sufficient. In that case, support must be provided at the CDHS system level, which is covered under CDHS System Support (Orchestration).
CDHS support focuses on operating the system that governs multiple flows.
CEO, Expanso, USA
Marketing Manager, Vimmi Communication
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